Data Policy

The Company is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller.

You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source such as a jobs board. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with this privacy statement. At all times we will comply with current data protection laws.


  1. Collection and use of personal data
    • a. Purpose of processing and legal basis
    • b. Legitimate interest
    • c. Statutory/contractual requirement
    • d. Recipients of data
  2. Information to be provided when data is not collected directly from the data subject
    • a. Categories of data
    • b. Sources of data
  3. Overseas transfers
  4. Data retention
  5. Your rights
  6. Cookies
  7. Login files
  8. Links to external sites
  9. Sale of the business
  10. Data security
  11. Changes to this privacy statement
  12. Complaints or queries

1. Collection and use of personal data.

a. Purpose of processing and legal basis

The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. This includes for example, contacting you about job opportunities, assessing your suitability for those opportunities, updating our databases, putting you forward for job opportunities, arranging payments to you and developing and managing our services and relationship with you and our clients.

In some cases we may be required to use your data for the purpose of investigating, reporting and detecting crime and also to comply with laws that apply to us. We may also use your information during the course of internal audits to demonstrate our compliance with certain industry standards.

We must have a legal basis to process your personal data. The legal bases we rely upon to offer our work-finding services to you are:

  • - Your consent
  • - Where we have a legitimate interest
  • - To comply with a legal obligation that we have
  • - To fulfil a contractual obligation that we have with you

b. Legitimate interest

This is where the Company has a legitimate reason to process your data provided it is reasonable and does not go against what you would reasonably expect from us.  Where the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:

  • Managing our database and keeping work-seeker records up to date;
  • Providing work-finding services to you and our clients;
  • Contacting you to seek your consent where we need it;
  • Giving you information about similar products or services that you have used from us recently;

c. Statutory/contractual requirement

The Company has certain legal and contractual requirements to collect personal data (e.g. to comply with the Conduct of Employment Agencies and Employment Businesses Regulations 2003, immigration and tax legislation, and in some circumstances safeguarding requirements.)  Our clients may also require this personal data, and/or we may need your data to enter into a contract with you. If you do not give us personal data we need to collect we may not be able to continue to provide work-finding services to you.

d. Recipient/s of data

The Company will process your personal data and/or sensitive personal data with the following recipients:

  • - Clients (whom we may introduce or supply you to)
  • - Candidates’ former or prospective new employers that we obtain or provide references to
  • - The Recruitment and Employment Confederation.
  • - Any third parties who carry out audits to ensure that we run your business correctly.
  • - Payroll service providers who manage our payroll on your behalf
  • - Any umbrella companies that you pass candidate data to
  • - Other recruitment agencies in the supply chain (e.g. master/neutral vendors and second tier suppliers);
  • - Your insurers
  • - Your legal advisers
  • - Social networks
  • - Your IT and CRM providers
  • - Any public information sources and third-party organisations that you may use to carry out suitability checks on work-seekers e.g. Companies House, the Disclosure and Barring Service (DBS), National College for Teaching and Leadership (NCTL), Nursing and Midwifery Council (NMC), General Medical Council (GMC), DVLA, credit reference agencies
  • - Government, law enforcement agencies and other regulators e.g. the Police, Home Office, HMRC, Employment Agencies Standards Inspectorate (EASI), Local Authority Designated Officers (LADOs), GLAA,
  • - Trade unions;
  • - Any of our group companies; and
  • - Any other organisations an individual asks us to share their data with.
  • - Other recruitment agencies in the supply chain

2. Information to be provided when data collected not from the data subject

a. Categories of data:

The Company has collected the following personal data on you:

Personal data:

  • - Name, address, mobile no., email, DOB, gender, residential status
  • - National insurance no.
  • - Nationality (through right to work check)
  • - Payee account (bank, building society, internet bank)

Sensitive personal data:

  • - Health information including whether you have a disability
  • - Criminal convictions

a Source of the personal data:

The Company may have sourced your personal data/sensitive personal data:

  • - From Catermatch website, Catermatch App, Catermatch Job Board
  • - From various recruitment and industry related jobs boards, LinkedIn, Facebook, Twitter, social media
  • - A former employer
  • - A referee whose details you previously provided to us
  • - Software provides who we use to support our services including Digital Crafts & WaveTrackR
  • - Cookies listed in section 7

This information may have come from a publicly accessible source.

3. Overseas Transfers [Optional]

The Company may transfer the information you provide to us to countries outside the European Economic Area (‘EEA’) for the purposes of providing you with work-finding services. We will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein.

4. Data retention

The Company will retain your personal data only for as long as is necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time. For example, the Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. This is currently 3 to 6 years.

Where the Company has obtained your consent to process your personal/sensitive personal data, we will do so in line with our retention policy. Upon expiry of that period the Company will seek further consent from you. Where consent is not granted the Company will cease to process your personal /sensitive personal data.

5. Your rights

Please be aware that you have the following data protection rights:

  • - The right to be informed about the personal data the Company processes on you;
  • - The right of access to the personal data the Company processes on you;
  • - The right to rectification of your personal data;
  • - The right to erasure of your personal data in certain circumstances;
  • - The right to restrict processing of your personal data;
  • - The right to data portability in certain circumstances;
  • - The right to object to the processing of your personal data that was based on a public or legitimate interest;
  • - The right not to be subjected to automated decision making and profiling; and
  • - The right to withdraw consent at any time.

Where you have consented to the Company processing your personal/sensitive personal data you have the right to withdraw that consent at any time by contacting Adrian Taberner, Company Director & Data Controller.

Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis.

There may be circumstances where the Company will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons.

If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary.

You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.

6. Cookies

We may obtain data about you from cookies.  These are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies also enable us to deliver more personalised content. When you use and access the our services, we may place a number of cookies files in your web browser.

We use cookies for the following purposes: to enable certain functions of our service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use both session and persistent cookies on our service and we use different types of cookies to run our service:

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of our service, deliver advertisements on and through our service, and so on.

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

class="mt-2"Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

You can learn more about cookies and the following third-party websites:

All About Cookies:

Network Advertising Initiative:

7. Log Files

We use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

8. Links to external websites

The Company’s website may contains links to other external websites. Please be aware that the Company is not responsible for the privacy practices of such other sites.  When you leave our site we encourage you to read the privacy statements of each and every website that collects personally identifiable information.  This privacy statement applies solely to information collected by the Company’s website. 

9. Sale of business

If the Company’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

10. Data Security

The Company takes every precaution to protect our users’ information.

At Catermatch Solutions, we take security seriously and we take all appropriate steps to protect it and prevent unauthorised access. If you need to contact our security team, you can reach us at

If you give a password to access secure parts of the website you must keep this confidential and not share it with anyone else. You will be responsible for all activities occurring under your password.

Data encryption:

Catermatch Solutions forces HTTPS for all services using TLS (SSL). 

Catermatch Solutions also regularly uses third-party security vendors to perform audits of our platform to ensure that we are using the best practices to keep all data secure.

Responsible Disclosure Policy:

Data security is a top priority for Catermatch Solutions, and Catermatch Solutions believes that working with skilled security researchers can identify weaknesses in any technology. If you believe you've found a security vulnerability in Catermatch Solutions service, please notify us; we will work with you to resolve the issue promptly.

Disclosure policy:

Let us know as soon as possible when you’ve discovered a potential vulnerability by emailing us at We vow to acknowledge your email within 24 hours. Provide us a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within one week of disclosure.

Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Catermatch Solutions service

Only employees who need the information to perform a specific job (for example, consultants, our accounts clerk or a marketing assistant) are granted access to your information.

The Company uses all reasonable efforts to safeguard your personal information. However, you should be aware that the use of email/ the Internet is not entirely secure and for this reason the Company cannot guarantee the security or integrity of any personal information which is transferred from you or to you via email/ the Internet.

If you share a device with others we recommend that you do not select the “remember my details” function when that option is offered.

If you have any questions about the security at our website, you can email;

11. Changes to this privacy statement

We will update this privacy statement from time to time.  We will post any changes on the statement with revision dates.  If we make any material changes, we will notify you.

12. Complaints or queries

If you wish to complain about this privacy notice or any of the procedures set out in it please contact: Adrian Taberner

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.